Tripura’s ‘Aamar Sarkar’ Web Portal Praised by PM Modi and Other Leaders
In a significant achievement for Tripura, the ‘Aamar Sarkar’ web portal, launched by Tripura Chief Minister Manik Saha, has been selected as one of the five best practices among all the participating states in the Chief Ministers’ Conclave.
Recognition at the Chief Ministers’ Conclave
The pioneering initiative of the state government ‘Aamar Sarkar’ was presented as a best practice in promoting good governance by Chief Minister Manik Saha in the Chief Minister’s Conclave chaired by Prime Minister Narendra Modi on Saturday, July 27th in New Delhi. The conclave was attended by more than 20 Chief Ministers and Deputy Chief Ministers of BJP-ruled states in the country.
About ‘Aamar Sarkar’
‘Aamar Sarkar’ is an innovative approach launched by the state government in November 2022 to redress public grievances through an online platform exclusively dedicated to rural people. It has the facility to lodge complaints online as well as through a mobile application, upload geo-referenced photographs, and track the complaints online. These complaints are addressed to the field officers of the 81 line departments in the state.
How It Works
These complaints are to be resolved by the field functionaries within four days; otherwise, they are escalated to the senior officers of the concerned departments. Once work is completed, it is to be verified and certified by the head of the department before the complaint is closed. To enable people to identify the issues, weekly ‘Village Walks’ are conducted every Thursday and ‘Aamar Sarkar Day’ is observed every Monday in each of the 1,176 Gram Panchayats and village committees.
Impact
As per the data provided by the Rural Development (Panchayat) Department, in the last 21 months, a total of 52,992 issues were raised by the rural people of the state, out of which 95% were resolved.
Doubts Revealed
Tripura -: Tripura is a small state in the northeastern part of India. It is known for its beautiful landscapes and rich cultural heritage.
Aamar Sarkar -: ‘Aamar Sarkar’ means ‘Our Government’ in Bengali, which is the local language spoken in Tripura. It is a web portal where people can report their problems to the government online.
Web Portal -: A web portal is a special website that brings information from different sources together in one place. It helps people find what they need easily.
PM Modi -: PM Modi is short for Prime Minister Narendra Modi, who is the leader of India. He helps make important decisions for the country.
Chief Minister Manik Saha -: Manik Saha is the Chief Minister of Tripura. A Chief Minister is like the head of a state government in India.
Chief Ministers’ Conclave -: A conclave is a meeting. The Chief Ministers’ Conclave is a meeting where the leaders of different states in India come together to discuss important issues.
Public Grievances -: Public grievances are complaints or problems that people have. The ‘Aamar Sarkar’ portal helps people report these problems to the government.
Innovative Approach -: An innovative approach means doing something in a new and creative way. The ‘Aamar Sarkar’ portal uses technology to solve problems, which is a new way of helping people.
Good Governance -: Good governance means running the government in a fair and effective way. It ensures that the needs of the people are met properly.
