Air India and Vistara Merger: What to Expect on November 12
Air India and Vistara Merger: What to Expect on November 12
On November 12, Air India and Vistara will merge, aiming to provide a seamless experience for travelers. Air India is deploying extra resources at key locations in India and working closely with partner airports to ensure smooth operations.
Changes for Travelers
After the merger, around 115,000 customers with pre-merger Vistara bookings will travel with the unified Air India. Vistara flights will now operate under Air India with a unique four-digit code starting with "2". For instance, Vistara flight UK 955 will become AI 2955.
Despite the merger, Vistara's routes, schedules, and in-flight services will remain unchanged. Air India is enhancing its resources at various touchpoints, including help desks at major airports, to assist customers during the transition.
Customer Support Enhancements
Air India staff will wear "How may I assist you?" branded t-shirts to help customers. Vistara's airport facilities will gradually transition to Air India, and self-service kiosks will guide passengers on the new check-in process.
At international airports, support staff will be available to assist, and Vistara's call center will redirect to Air India representatives. Over 270,000 Vistara customers have already been informed of these changes.
Loyalty Program and Fleet Upgrades
More than 4.5 million Vistara loyalty members are being integrated into Air India's program. The merger offers broader connectivity to over 90 destinations, with access to 800 more through partnerships. Air India's fleet is being upgraded, and Vistara's catering services will be available on Air India flights.
Doubts Revealed
Air India
Air India is one of the largest airlines in India, known for flying people to different places within India and around the world.
Vistara
Vistara is another airline in India, which is known for providing comfortable and premium flying experiences to its passengers.
Merger
A merger is when two companies come together to become one. In this case, Air India and Vistara are joining forces to operate as a single airline.
November 12
November 12 is the date when the merger between Air India and Vistara will officially take place, meaning they will start working together as one airline.
Re-designated under a new code
This means that the flight numbers for Vistara flights will change to match Air India's system, but the flights themselves will still go to the same places.
Loyalty members
Loyalty members are people who frequently fly with an airline and earn points or rewards. Vistara's loyalty members will now be part of Air India's program, giving them more options for earning and using rewards.
Fleet
A fleet is a group of airplanes that an airline owns and uses to fly passengers. The fleet will be upgraded, meaning the planes might be newer or have better features.
Catering
Catering refers to the food and drinks provided on flights. Vistara's catering services, known for quality, will now also be available on Air India flights.
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