UAE Ministry of Foreign Affairs Assists Nationals Abroad During 2024 Summer Holiday
The Ministry of Foreign Affairs (MoFA) in Abu Dhabi, UAE, announced that it received more than 4,981 calls from UAE nationals abroad during the 2024 summer holiday. Out of these, 1,880 were emergency reports made through the emergency line dedicated to UAE nationals.
MoFA emphasized that it has prepared highly competent and experienced teams to handle all sorts of emergency reports professionally and according to emergency plan standards around the clock. This ensures the safety of UAE nationals abroad and provides excellent services that meet their expectations.
The ministry added that 95% of emergency reports were addressed in less than 20 seconds, with automatic redial technology activated in less than 10 minutes. Seven air and eight land transport operations were coordinated with the UAE National Guard and health authorities for critical medical cases.
MoFA issued several awareness alerts through the ‘Travel requirements by destination’ feature on its website and smart application, in addition to text messages. These alerts emphasized the need to exercise caution in light of natural disasters worldwide and the importance of dealing with accredited companies to avoid fraud and scams.
Bushra Ahmed Al Matrooshi, Director of MoFA’s Nationals’ Affairs Department, stated, ‘Driven by our commitment to assess the satisfaction of UAE nationals with our response to emergency reports, the MoFA response team seeks feedback from callers once the case is resolved to check on them and survey their satisfaction with the services provided.’
During the 2024 summer holiday, the number of UAE nationals registered with the Twajudi service reached 10,431. The Ministry of Foreign Affairs emphasized the importance of registering for this service, including all family members, particularly senior citizens and children, to facilitate communication during crises and emergencies, ensuring they receive assistance with returning to the UAE.
The ministry received 452 requests for the issuance of Return Documents, mostly for newborns and cases of expired or lost passports. During the summer, the customer satisfaction rate for the issuance of Return Documents and registration with the Twajudi service reached 96%.
MoFA is keen to provide premium services to UAE nationals, in line with the wise leadership’s future foresight vision, and in implementing its directives to provide proactive digital services of quality and flexibility that can be delivered to customers at any time and meet their aspirations. Customers can avail of such services by visiting the Emirati Traveller page on MoFA’s official website or the ‘UAEMOFA’ smartphone application.
Doubts Revealed
UAE -: UAE stands for the United Arab Emirates, a country in the Middle East made up of seven smaller regions called emirates.
Ministry of Foreign Affairs -: The Ministry of Foreign Affairs (MoFA) is a part of the government that helps people from their country when they are in other countries.
Nationals -: Nationals are people who belong to a particular country. In this case, UAE nationals are people from the United Arab Emirates.
Emergency reports -: Emergency reports are calls or messages sent when someone needs urgent help, like if they are sick or in danger.
Twajudi service -: Twajudi is a service that helps UAE nationals stay safe when they travel by keeping track of where they are and helping them in emergencies.
Customer satisfaction -: Customer satisfaction means how happy people are with the help or service they received.
Proactive digital services -: Proactive digital services are online tools and help that are ready to assist people before they even ask for it.