Gujarat CM Bhupendra Patel Launches Online Portal for Electricity Complaints
On October 23, 2024, Gujarat Chief Minister Bhupendra Patel introduced a new online portal to help electricity consumers in the state. This portal is part of the ‘Ease of Living’ initiative and allows consumers to file complaints with the Consumer Grievance Redressal Forum (CGRF) of state-owned power distribution companies.
About the Consumer Grievance Redressal Forum
The CGRF is established at both Circle and Corporate levels as per the GERC (CGRF & Ombudsman) Regulation, 2019. Previously, consumers could lodge grievances through letters, emails, or in person. Now, they can do so online, making it easier to track and monitor the status of their complaints.
Features of the Online Portal
The portal offers features like e-filing, application tracking, and online orders, enhancing transparency and convenience for consumers. It is part of the state’s commitment to providing continuous and quality power supply and services.
Additional Support for Consumers
Consumers can also use other services like 24×7 toll-free call centers, mobile apps, WhatsApp numbers, and web chat for lodging complaints. Regional offices have dedicated teams to address issues promptly.
For more information, consumers can visit the online portal at cgrf.guvnl.com.
Doubts Revealed
Gujarat -: Gujarat is a state in western India, known for its rich history, culture, and economic development. It is famous for its vibrant festivals and delicious food.
CM -: CM stands for Chief Minister, who is the head of the government in an Indian state. The Chief Minister is responsible for making important decisions and running the state government.
Bhupendra Patel -: Bhupendra Patel is a politician who is the Chief Minister of Gujarat. He is responsible for leading the state government and implementing policies for the welfare of the people.
Online Portal -: An online portal is a website where people can access services or information. In this case, it is used for filing electricity complaints easily from home.
Electricity Complaints -: Electricity complaints are issues or problems that people face with their electricity supply, like power cuts or billing errors. The portal helps people report these problems to get them fixed.
Consumer Grievance Redressal Forum (CGRF) -: The Consumer Grievance Redressal Forum (CGRF) is a group that helps solve problems faced by electricity consumers. They listen to complaints and work to find solutions.
Ease of Living scheme -: The ‘Ease of Living’ scheme is a government initiative aimed at making life easier for people by improving services and facilities. It focuses on convenience and better quality of life.
e-filing -: E-filing means submitting forms or complaints online instead of on paper. It is faster and more convenient for people to use.
Application tracking -: Application tracking allows people to check the status of their complaints or requests online. It helps them know what is happening with their issue.
Toll-free numbers -: Toll-free numbers are phone numbers that people can call without being charged. They are used for customer support and help people get assistance easily.
Mobile apps -: Mobile apps are applications that you can download and use on your smartphone. They provide various services and information, like filing complaints or checking updates.
cgrf.guvnl.com -: cgrf.guvnl.com is the website address for the online portal where people can file electricity complaints in Gujarat. It provides information and services related to electricity issues.
