Dubai’s Ministry of Human Resources Launches Video Call Service for Customers

The Ministry of Human Resources and Emiratisation (MoHRE) in Dubai has introduced a new video call service for customers. This service is available on the Ministry’s official smart application and via WhatsApp using the number 600590000. The initiative is part of the Ministry’s efforts to enhance digital services and support the UAE Government’s digital transformation goals.

Customers can use the video call service to inquire about all MoHRE services and receive necessary support from customer happiness consultants. The service can be accessed through the Ministry’s official application under the ‘Support and Contact’ option and on WhatsApp under the ‘Establishments and Workers’ or ‘Domestic Workers’ options.

Hussain Al Alili, Director of the Customer Relations Department at MoHRE, stated, ‘Expanding the new service and launching it through the smart application forms is part of our strategy at the Ministry of Human Resources and Emiratisation. It aligns with our commitment to providing outstanding services to customers, expanding our digital offering, and ensuring a comfortable, easy, and quick user experience.’

The video call service is available during MoHRE’s official working hours from 7:30 am to 3:00 pm Monday to Thursday, and from 7:30 am to 12:00 pm on Friday. Customers can also contact the Ministry’s call center at 600590000 any time throughout the week. Last year, the Ministry reported over 50 million communications with its customers through its available service channels.