Delhi Metro Takes Action Against Ticket Operator for Mishandling Money at Nirman Vihar Station
The Delhi Metro Rail Corporation (DMRC) has taken action against a ticket office machine (TOM) operator at the Nirman Vihar Metro station for alleged financial mishandling. A video in circulation prompted the investigation.
Investigation and Action
Upon receiving a complaint, DMRC conducted a thorough investigation and identified the operator as a contractual employee of M/s Nuvision Commercial & Escort Services (NCES). The operator has been removed from service, and a penalty was imposed on the contractor under the ‘Service Deficiency Memo’ clause of the contract.
Preventive Measures
DMRC has instructed personnel at stations to closely monitor and conduct surprise checks at TOM counters to prevent such incidents in the future. Passengers are also requested to verify the exact amount returned to them before leaving the counters.
DMRC emphasized its commitment to providing the best services to passengers.
Doubts Revealed
Delhi Metro Rail Corporation (DMRC) -: DMRC is the company that runs the metro trains in Delhi. They make sure the trains run on time and safely.
Nirman Vihar Metro station -: Nirman Vihar is one of the many stations where Delhi Metro trains stop. It’s a place where people can get on and off the trains.
financial mishandling -: This means that someone did not handle money properly. They might have taken money they shouldn’t have or made mistakes with it.
M/s Nuvision Commercial & Escort Services -: This is the company that hired the ticket operator. They provide workers to help with different jobs at the metro stations.
penalty -: A penalty is a punishment, like a fine or a fee, given when someone breaks the rules.
surprise checks -: These are unexpected inspections to make sure everyone is doing their job correctly and honestly.
