Air India and Akasa Air Face Technical and Security Challenges
On October 24, 2024, Air India announced that its contact centers are experiencing technical difficulties, affecting customer communication. The airline is collaborating with telecom partners to resolve the issue. Air India posted on X, requesting customer patience while the problem is addressed.
Additionally, both Air India and Akasa Air flights received security alerts. Air India reported threats on social media, prompting immediate alerts to authorities and adherence to security protocols. An Air India official emphasized the priority of passenger, crew, and aircraft safety.
Akasa Air also received security alerts for flights on the same day. The airline’s Emergency Response teams are coordinating with local authorities to ensure safety and comfort for passengers.
Furthermore, Goa International Airport and Manohar International Airport were on high alert due to bomb threats to four incoming aircraft. The Bomb Threat Assessment Committee was formed to evaluate these threats.
Doubts Revealed
Air India -: Air India is one of the largest airlines in India, known for its international and domestic flights. It is owned by the Indian government and has been serving passengers for many years.
Akasa Air -: Akasa Air is a new airline in India that started operations recently. It aims to provide affordable and comfortable air travel to passengers within the country.
Technical issues -: Technical issues refer to problems with electronic systems or equipment. In this case, it means there were problems with Air India’s contact centers, which help customers with their flight bookings and inquiries.
Security alerts -: Security alerts are warnings about potential threats or dangers. For airlines, this could mean a possible threat to the safety of flights, like a bomb threat.
Goa International Airport -: Goa International Airport is an airport located in the state of Goa, India. It is one of the main airports in the region, serving both domestic and international flights.
Manohar International Airport -: Manohar International Airport is another airport in India, named after a prominent Indian leader. It handles flights and passengers, ensuring safe travel.
Bomb threats -: Bomb threats are warnings that a bomb might be placed somewhere, which can be very dangerous. Authorities take these threats seriously to ensure everyone’s safety.