Ozonetel Acquires CloudConnect to Enhance Communication Solutions
Ozonetel, a leader in customer experience intelligence, has announced its acquisition of CloudConnect Communications. CloudConnect is known for its mobile-first digital UCaaS solutions and is a licensed virtual network operator. This acquisition allows Ozonetel to tap into the global UCaaS market, valued at over USD 50 billion.
CloudConnect’s solutions, compliant with TRAI and DoT, will now be part of Ozonetel’s oneCXi platform. This integration offers a comprehensive suite of tools to meet modern business communication needs. The acquisition enables Ozonetel to provide seamless solutions for workplace communication, collaboration, and customer engagement.
The rise of mobile technology has challenged traditional PBX systems, causing communication inefficiencies. Ozonetel’s integrated offering will streamline communication, allowing employees to focus better and executives to manage calls efficiently, thus boosting productivity. The UCaaS capabilities enhance customer experience by ensuring calls are directed to the right employees, even outside office hours.
Atul Sharma, Founder & CEO of Ozonetel, stated that the acquisition strengthens their platform, offering scalable and reliable communication solutions. Shalil Gupta, Managing Director at Ozonetel, emphasized the holistic approach to employee and customer experience this acquisition brings.
Raman Singh, Co-founder & CEO of CloudConnect, expressed pride in joining Ozonetel, highlighting the combined expertise and telecom capabilities that will set new benchmarks in the industry.
Ozonetel now offers end-to-end solutions for businesses, enhancing internal communication and customer engagement.
Doubts Revealed
Ozonetel -: Ozonetel is a company that provides communication solutions to help businesses talk to their customers more easily. They use technology to make phone calls, messages, and other forms of communication better.
CloudConnect -: CloudConnect Communications is a company that offers digital communication services, especially focusing on mobile devices. They help businesses communicate using the internet and mobile networks.
UCaaS -: UCaaS stands for Unified Communications as a Service. It’s a way for businesses to use the internet to make phone calls, send messages, and hold video meetings, all in one place.
oneCXi platform -: The oneCXi platform is a tool created by Ozonetel to help businesses manage all their communication needs in one place. It helps improve how companies talk to their customers and each other.
TRAI -: TRAI stands for Telecom Regulatory Authority of India. It’s an organization in India that makes rules to ensure that communication services like phone and internet work well and are fair for everyone.
DoT -: DoT stands for Department of Telecommunications. It’s a part of the Indian government that manages and regulates telecommunication services in the country.
global UCaaS market -: The global UCaaS market refers to the worldwide industry where companies provide internet-based communication services to businesses. It’s a big market because many companies need these services to operate efficiently.
