Air India Apologizes for Foreign Object in Inflight Meal on Delhi to New York Flight
On September 17, a passenger on an Air India flight from Delhi to New York had an unpleasant experience after finding a foreign object in their inflight meal. Air India has issued an apology and is investigating the matter with their catering service provider to prevent such incidents in the future.
An Air India spokesperson stated, “We are aware of a social media post by a passenger regarding a foreign object in the onboard meal offered to them on AI 101 operating from DEL to JFK on 17 September 2024. Air India works with reputed caterers who supply to leading airlines globally and have stringent SOPs and multiple checks to ensure the quality of meals served to our guests.”
Earlier in June, another passenger on an Air India flight from Bengaluru to San Francisco found a metal blade in their meal. The airline confirmed that the foreign object came from a vegetable processing machine used by their catering partner. Rajesh Dogra, Chief Customer Experience Officer, stated, “We have worked with our catering partner to strengthen measures to prevent any recurrence, including more frequent checking of the processor especially after chopping off any hard vegetable.”
Doubts Revealed
Air India -: Air India is a major airline in India that flies people to different places around the world.
Foreign Object -: A foreign object is something that should not be in your food, like a piece of plastic or metal.
Inflight Meal -: An inflight meal is the food that is served to passengers while they are on an airplane.
Delhi -: Delhi is the capital city of India.
New York -: New York is a big city in the United States of America.
Catering Service Provider -: A catering service provider is a company that makes and delivers food for events or, in this case, for airlines.
Bengaluru -: Bengaluru, also known as Bangalore, is a large city in India known for its technology industry.
San Francisco -: San Francisco is a city in the United States, known for its Golden Gate Bridge and tech companies.
